To set out the criteria for the collection, storage, use, circulation and deletion of personal data provided by customers, suppliers and interested parties through the various communication channels, such as: the website, email, suggestion boxes, chat, telephone calls and any other means that PANACA S.A.S and its associated companies may determine for accessing personal data.
SCOPE
This policy applies to all personal information held in the databases of PANACA S.A.S and its associated companies, which act as the data controller for personal data.
DATA CONTROLLER
PARQUE NACIONAL DE LA CULTURA AGROPECUARIA S.A.S, a duly incorporated company, tax ID (NIT) 801.001.634-1, with its registered office at Km 7, Vereda Kerman, in the municipality of Quimbaya – Quindío, Republic of Colombia, website www.panaca.co, email hola@panaca.co, telephone 3137219211.
PROCESSING AND PURPOSE
The processing and purpose that PARQUE NACIONAL DE LA CULTURA AGROPECUARIA S.A.S and its associated companies will apply to the information collected is as follows:
1. The purpose of using personal data
• To send invitations to events and offer new products and services.
• To handle requests, complaints and claims.
• To carry out satisfaction surveys about the goods and services offered by PANACA S.A.S.
• To supply contact information to the sales force and/or distribution network, telemarketing, market research and any third party with which PANACA S.A.S has a contractual relationship for carrying out such activities (market research, telemarketing, etc.).
• To contact the data subject by electronic means – SMS or chat – to send news about loyalty campaigns or service improvements.
• Billing and payments. The collection, storage, use and circulation of personal data provided by customers and interested parties through the various communication channels — the website, email, suggestion boxes, chat, telephone calls and any other means PANACA S.A.S may determine — will be processed in accordance with the procedure set out in this document.
2. Processing of personal data:
• Customers' personal data: data provided by customers of PANACA S.A.S and its associated companies will be treated as confidential and will be stored and safeguarded in our database, to which only the technology department has access.
• Employees' personal data: data provided by employees during recruitment and hiring will be kept in a physical and digital file for each employee, which will be handed to the records management department for storage and safekeeping. Only the human resources department has access to the employee database.
Once the employment relationship ends, the physical and/or digital file will move to the inactive files section and will be kept in accordance with legal requirements, in the custody of the records management department, for any procedures or certificates that may be required.
• Suppliers' personal data: data will only be requested from suppliers in order to quote for products and/or services, perform a contract or purchase a product and/or service.
RIGHTS OF DATA SUBJECTS
As the subject of your personal data, you have the right to:
a) Access, free of charge, the data you have provided that has been processed.
b) Know, update and correct your information where data is partial, inaccurate, incomplete, fragmented or misleading, or where its processing is prohibited or has not been authorised.
c) Request proof of the authorisation given.
d) File complaints with the Superintendency of Industry and Commerce (SIC) for breaches of the applicable regulations.
e) Withdraw your authorisation and/or request the deletion of your data, provided there is no legal or contractual duty preventing its removal.
f) Decline to answer questions about sensitive data. Answers concerning sensitive data or data about children and adolescents are optional.
HANDLING OF REQUESTS, ENQUIRIES AND CLAIMS
The Customer Service department is responsible for handling data subjects' requests to exercise their rights. Requests, enquiries and claims can be made through various channels:
- In person (customer to staff member). - Suggestion box.
- Email hola@panaca.co
- Website.
- Social media.
- Satisfaction surveys.
PROCEDURE FOR EXERCISING THE RIGHT OF HABEAS DATA
In compliance with personal data protection rules, PANACA S.A.S sets out below the procedure and minimum requirements for exercising your rights. To file and process your request, please provide the following information:
• Full name and surnames.
• Contact details (postal and/or email address and contact telephone numbers).
• How you would like to receive a reply to your request.
• The reason(s) and fact(s) giving rise to the claim, with a brief description of the right you wish to exercise.
The maximum period allowed by law to resolve your claim is fifteen (15) working days from the day after it is received. Where it is not possible to deal with the claim within that period, PARQUE NACIONAL DE LA CULTURA AGROPECUARIA S.A.S will inform you of the reasons for the delay and the date on which your claim will be dealt with, which may in no case exceed eight (8) working days after the first period expires. Once the periods set out in Law 1581 of 2012 and the regulations that develop or supplement it have elapsed, any data subject who is refused, in whole or in part, the exercise of the rights of access, updating, correction, deletion and withdrawal may refer the matter to the Superintendency of Industry and Commerce (SIC) — office for the protection of personal data.
EFFECTIVE DATE
This personal data processing policy takes effect from 1 July 2013. The databases in which personal data is recorded will remain in force for as long as the information is held and used for the purposes described in this policy. Once those purposes have been met, and provided there is no legal or contractual duty to retain your information, your data will be deleted from our database.
10% OFF for booking online in advance • Children under 90 cm: FREE
Choose your tickets
✕ The park is closed on the date you selected.
ℹ️ You chose today: the 10% online discount applies only to advance bookings, so the ticket office price is charged.
🎟️ PANACA PassportFull park · Stations · Shows
Adult13+
$120.000$108.000
Child90 cm–12 years
$85.000$76.500
🏕️ Campo Passport2 days · Park + evening Travesía
Adult13+
$175.000$157.500
Child90 cm–12 years
$140.000$126.000
🐴 Travesía PassportNight-time equestrian show
GeneralAll ages
$70.000$63.000
ℹ️
There is no performance of Travesíaon the date you selected, so only the PANACA Passportis on sale. Choose a day marked as Travesía in the calendar if you want the show or the Campo Passport.
Children under 90 cm get in FREE
🎂
Is it someone's birthday?
If you visit on your birthday, your ticket is FREE. And if you want to celebrate, the package includes cake, decorations, a gift and a reserved space.
📅 Choose your date
MonTueWedThuFriSatSun
TravesíaPark openPark closed
📅 Date selected —
Subtotal: $0 COP
The prices shown already include the 10% online discount.
🛒 Your purchase
Total to pay
$0
🔒 Secure payment in PANACA's official store
🎂
Birthdays at PANACA
Celebrate surrounded by nature, animals and the magic of the countryside
🎂 Cake🎈 Decorations🎁 Gift📸 Framed print + 6 digital photos📍 Reserved space 12–2pm🎟️ PANACA Passport included for the birthday guest
🎂
How many birthday guests are celebrating?
Birthday guest(s)
Included1 per package
Birthday guest details
Fill in one block for each birthday guest celebrating
How many guests will you have?
Not counting the birthday guest — their ticket is already included in the package
Adult13+
$102.000per person
Child2–12 years
$72.250per person
Which cake flavour would you like?
📅 Choose your date
MonTueWedThuFriSatSun
TravesíaPark openPark closed
📅 Date selected —
⚠️ Children taller than 90 cm who are not included in the booking will be charged on entry to the park.
Book them here and arrive with everything sorted · Not included in your passport
⚠️
If the conditions are not met, the experience cannot go ahead.
Each attraction has weight, height and health requirements that the team checks on site before you ride. Please review them below before booking.
🪂
Zip Line
📍 Pig Farming Station
$60.000per person
A 25-minute flight covering 2 km at over 100 metres above the Coffee Cultural Landscape.
To be able to ride:
Minimum weight 40 kg
Maximum weight 100 kg
🚫 Not suitable for people with spine or knee problems, fractures, high blood pressure, recent surgery or who are pregnant.
Book online
🌉
Rope Bridge
📍 Start of the route, from the entrance towards Small Species
$22.000per person
A crossing at 30 metres up over suspension bridges more than 100 metres long.
To be able to ride:
Minimum height 130 cm
Minimum weight 40 kg
Maximum weight 100 kg
Book online
🚡
Cable Car
📍 From the Canine Station to the Equine Station
$22.000per person
A cable ride from the Canine Station to the Equine Station at over 60 metres up.
To be able to ride:
Minimum height 130 cm
Minimum weight 25 kg
Maximum weight 90 kg
Book online
🎠
Pony Carousel
📍 Cattle Station and Equine Station
$13.000per person
A fairground carousel at the Cattle Station and the Equine Station: children ride round on real ponies, accompanied by the PANACA team.
To be able to ride:
Young children must be accompanied by an adult
Book online
⚡
Adventure Combo
📍 All three stations: Pig Farming, Small Species and Canine
$70.000per person
Canopy, Tibetan Bridge and Cable Car on a single pass, for a good deal less than they cost separately.
To be able to ride:
Minimum height 130 cm
Minimum weight 40 kg
Maximum weight 90 kg
🚫 Not suitable for people with spine or knee problems, fractures, high blood pressure, recent surgery or who are pregnant.
Book online
🌧️
No refunds in case of rain.
For safety reasons the high-altitude attractions are suspended during rain or electrical storms, and reopen as soon as conditions allow.
🛒 Your purchase
Total to pay
$0
Adventure experiences are not included in your passport. Times may vary depending on how PANACA is operating on the day of your visit.